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Create & Manage Gym Discount Codes

Create, edit, and track discount codes for plans and products.

Finegym's discount system allows you to create promotional codes that apply to memberships and products. Configure percentage or fixed-amount discounts with flexible usage limits and validity periods.

Overview​

Discounts can be applied to:

  • Membership Plans - Recurring or one-time membership purchases
  • Products - Items and merchandise

Each discount has:

  • Unique discount code
  • Amount (percentage or fixed)
  • Validity period
  • Optional usage limits

Creating Discounts​

Basic Setup​

Location: Discounts → Add Discount

Click Add Discount to create a new discount:

Discount Information​

  • Name — Internal name (e.g., "New Year Promo")
  • Discount Code — Code customers enter (e.g., "NEWYEAR25")
  • Description — Internal notes (e.g., "2025 New Year promotion")

Create a gym discount code with percentage, amount, and usage limits

Discount Amount​

  • Amount — Numeric value
  • Is Percentage — Toggle for % or fixed

Examples:

  • 25% off: Amount = 25, Is Percentage = Yes
  • $10 off: Amount = 10, Is Percentage = No
note

Percentage discounts cannot exceed 100%.

Validity Period​

Control when the discount is usable:

  • Start Date — When discount becomes active
  • End Date — When discount expires (optional)
  • Is Active — Manual on/off toggle

Examples:

  • Flash sale: Start today, end tomorrow
  • Evergreen: Start date only, no end
  • Future launch: Start date in the future

Applicability​

Choose what the discount applies to:

  • Applicable to products — Can be used on product items
  • Applicable to memberships — Can be used on membership plans

You must select at least one option.

Validity Scope​

  • All items — Applies to all items in selected categories
  • Specific items — Only selected products/plans

When "Specific items" is selected:

  • Choose individual products
  • Select specific membership plans

Membership Discount Settings​

When applicable to memberships, configure recurring payment behavior:

Recurring Plan Payments​

  • Apply to every payment — Discount continues for life of membership
  • Limit to a set number of payments — Discount applies to X payments only

Number of Payments​

If "Limit to a set number of payments" is selected:

  • Enter the Number of payments allowed
  • After that, full price applies

Example: 3 months discounted

  • Recurring Plan Payments: Limit to a set number of payments
  • Number of payments allowed: 3
  • Member gets discount on first 3 monthly payments

Usage Limits​

Control how many times a discount can be used:

Total Usage Limit​

  • Limit Total Uses — Enable overall cap
  • Total Uses — Maximum number of uses

When the limit is reached, the discount becomes unavailable.

Example: First 100 customers

  • Limit Total Uses: Yes
  • Total Uses: 100

Per Customer Limit​

  • Limit Uses Per Customer — Enable per-person cap
  • Uses Per Customer — Max uses per member

Prevents the same member from using the discount multiple times.

Example: One-time use per member

  • Limit Uses Per Customer: Yes
  • Uses Per Customer: 1

Discount Statuses​

Discounts have automatic status based on their configuration:

  • Active — Is active, within date range
  • Inactive — Manually deactivated
  • Upcoming — Active but start date in future
  • Expired — End date has passed

Status Flow​

Inactive → Upcoming → Active → Expired
    ↑__________________________|
         (can reactivate)

Managing Discounts​

Viewing Discounts​

Location: Discounts

The discount list shows:

Discount list with name, code, amount, status, and usage

  • Name — Discount name
  • Code — Discount code
  • Amount — Discount value (with % or currency)
  • Status — Current status
  • Valid from — Start and end dates
  • Usage — Usage count vs. limit

Editing Discounts​

Click a discount to modify:

  • Name and description
  • Amount
  • Validity dates
  • Usage limits
  • Applicability settings

Viewing Discount Usage​

Location: Discounts → [Discount] → Manage

See detailed usage information:

Active recurring memberships using this discount​

  • Membership — Membership plan name
  • Member name — Member's name
  • Created at — Membership creation date
  • Next Billing Date — Next scheduled billing date

Recent orders with this discount​

  • Invoice number — Related invoice number
  • Member name — Member's name
  • Created at — Order date
  • Status — Invoice status
  • Created by — Staff who created the order
  • Total amount — Order total

Deactivating Discounts​

To stop a discount from being used:

  1. Open the discount
  2. Toggle Is Active to off
  3. Save changes

The discount:

  • Cannot be applied to new purchases
  • Existing memberships keep their discount

Deleting Discounts​

Discounts can only be deleted if:

  • Never been used on any invoice

If the discount has been used, deactivate instead.

Applying Discounts​

During Membership Signup​

When a member purchases a membership:

  1. Enter the discount code
  2. System validates the code
  3. Discount applied to eligible items
  4. Total updated with discount

On Invoices​

Staff can add discounts to invoices:

  1. Open a draft or open invoice
  2. Click the pencil icon next to the discount field
  3. Select the discount in the "Update discount" panel
  4. Click Save

Discount Validation​

The system validates discounts before applying:

  • Code exists — Code not found
  • Status active — Discount inactive/expired
  • Within dates — Outside valid period
  • Usage limit — Total uses exhausted
  • Per customer limit — Member exceeded their limit
  • Applicable — Items not eligible

Troubleshooting​

Discount Code Not Working​

Check:

  • Code is spelled correctly
  • Discount status is Active
  • Within valid date range
  • Usage limits not exceeded
  • Items are eligible

Discount Showing Wrong Amount​

Verify:

  • Percentage vs fixed amount setting
  • Which items the discount applies to
  • Whether items are eligible

Can't Delete Discount​

Discount has been used on invoices. Options:

  • Deactivate instead
  • Keep for record-keeping
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