Memberships & Invoices
Manage your gym memberships, track your usage and billing, purchase new plans, and pay invoices directly from the app.
Viewing Your Memberships
Accessing Memberships
- Tap the Menu tab
- Tap Memberships in the Profile section
- See all your current and past memberships
Membership List
Each membership shows:
- Plan name: Name of your membership
- Status: Active, Inactive, or Frozen
- Date range: Start date and end date (or "Ongoing" for unlimited)
- Plan type icon: Recurring, non-recurring, or punchcard
Membership Types
| Icon | Type | Description |
|---|---|---|
| Rotating arrows | Recurring | Automatically renews each billing cycle |
| Document | Non-Recurring | Fixed term, doesn't auto-renew |
| Ticket | Punchcard | Pre-paid visits that don't expire with time |
Membership Details
Tap any membership to view full details.
Status Section
At the top, you'll see:
- Status icon: Green (active), blue (frozen), or gray (inactive)
- Plan name
- Plan type: Recurring, non-recurring, punchcard
- Status and date range
- Cancellation date (if scheduled)
Frozen Status
If your membership is frozen:
- Blue banner shows freeze dates
- Frozen since: When the freeze started
- Scheduled unfreeze: When it will resume (if set)
- Reason: Why it was frozen (if provided)
Billing Details
| Field | Description |
|---|---|
| Payment Type | Card or cash |
| Card details | Brand and last 4 digits (if card) |
| Last Invoiced | Date of most recent invoice |
| Next Bill Date | When you'll be charged next |
| Discount | Applied discount (if any) |
| Charge Amount | Regular payment amount |
| Setup Fee | One-time fee (if applicable) |
Usage & Check-ins
| Field | Description |
|---|---|
| Reset On | When your usage counter resets |
| Remaining Usage | Visits left this period (or "Unlimited") |
| Used This Period | How many visits you've used |
| Punchcard Remaining | Total punchcard uses left (for punchcards) |
Plan Benefits
Shows what your membership includes:
- Valid class types
- Valid appointment types
- Access restrictions
- Other plan features
Metadata
- Created On: When membership was assigned
- Assigned By: Staff member who set it up
Canceling a Membership
When You Can Cancel
You can cancel if:
- Your membership is a recurring plan
- It's currently active
- It hasn't already been scheduled for cancellation
How to Cancel
- Open the membership you want to cancel
- Scroll to the bottom
- Tap the red Cancel button
- Review the cancellation notice
- Tap Cancel membership anyway to confirm
What Happens After
- Your membership stays active until the end of the billing period
- No more payments will be charged
- The cancellation date appears in the status section
- This action cannot be undone
Buying a New Membership
Accessing Available Plans
- Go to Menu → Memberships
- Tap the shopping bag button (bottom right)
- Browse available membership plans
Plan Information
Each plan shows:
- Name
- Price: Amount and currency
- Type icon: Recurring, non-recurring, or punchcard
Purchase Process
- Tap the plan you want
- Review plan details in the popup
- Select payment method (if required)
- Complete the Stripe checkout
- Your new membership is activated
Payment Methods
- Credit/Debit card: Processed securely via Stripe
- Saved cards: Use a card on file if available
Invoices
Accessing Invoices
- Tap the Menu tab
- Tap Invoices in the Profile section
- Switch between Open and Paid tabs
Invoice Tabs
| Tab | Shows |
|---|---|
| Open | Unpaid invoices requiring payment |
| Paid | Completed payment history |
Invoice List
Invoices are grouped by date and show:
- Invoice number
- Total amount
- Status (Open/Paid)
- Date issued or paid
Invoice Details
Tap an invoice to see full details.
Status Section
- Status icon: Green (paid), orange (open), or yellow (refunded)
- Invoice number
- Total amount
- Date: Paid, issued, or refunded date
Actions
| Button | Action |
|---|---|
| Pay Invoice | Pay an open invoice (if card payments enabled) |
| Download | View and share PDF receipt/invoice |
Items Section
Each line item shows:
- Item name (membership, product, appointment)
- Quantity and unit price
- Line total
Invoice Summary
| Field | Description |
|---|---|
| Subtotal | Total before discounts |
| Discount | Amount saved (if applicable) |
| Total After Discount | Price after discounts |
| Tax | Tax amount and breakdown |
| Total Amount | Final amount due/paid |
Payment Section (Paid Invoices)
- Payment method: Card type and last 4 digits
- Transaction history: All payments and refunds
Invoice Details
- Issued by: Staff member who created the invoice
Paying an Invoice
Online Payment
If your gym accepts card payments:
- Open the invoice
- Tap Pay Invoice
- Complete the Stripe payment form
- Enter card details or use saved card
- Confirm payment
- Receive confirmation
If Online Payments Unavailable
You'll see a warning message:
"Online payments are currently unavailable. Please contact the gym to pay this invoice."
Contact your gym to pay in person.
Downloading Receipts
After payment:
- Open the paid invoice
- Tap Download
- View the PDF
- Share or save as needed
Understanding Invoice Items
Invoices can include different item types:
| Item Type | Icon | Description |
|---|---|---|
| Membership | ID card | Membership plan charges |
| Product | Shopping bag | Products from the shop |
| Appointment | Person+ | Private session fees |
| Other | Cube | Miscellaneous charges |
Quick Access from Home
Open Invoices Widget
The Home screen shows:
- Number of open invoices
- Quick access to pay outstanding balances
Tap to go directly to your invoices.
QR Code Menu
From the Menu screen:
- Invoices link shows paid/unpaid invoices
Troubleshooting
Can't Pay Invoice
Card declined:
- Verify card details are correct
- Check sufficient funds
- Try a different card
Payment not available:
- The gym may not accept online payments
- Contact the gym to pay in person
Missing Membership
- Pull down to refresh
- Check if it's expired (shown as inactive)
- Contact your gym if it should be active
Usage Not Updating
- Usage updates after check-in is recorded
- Pull down to refresh the screen
- Contact the gym if counts seem wrong
Wrong Invoice Amount
- Review the invoice items breakdown
- Check if discounts were applied
- Contact your gym for billing questions
Tips
Managing Payments
- Set up card on file: Enable auto-payments for recurring memberships
- Pay early: Avoid late fees by paying invoices promptly
- Download receipts: Keep copies for expense tracking
Tracking Usage
- Check remaining visits before booking
- Know when your usage resets
- Upgrade if you're frequently running out
Multiple Memberships
- You can have multiple active memberships
- Each has its own usage tracking
- Choose which to use when booking
Related Topics
- Classes & Booking - Using memberships to book classes
- QR Code & Check-In - Check-in that uses your visits
- Member App Overview - General app navigation