Skip to main content

QR Code & Check-In

Your personal QR code is the fastest way to check in at your gym. This guide covers accessing your QR code, check-in methods, and viewing your attendance history.

Accessing Your QR Code​

From the Home Screen​

  1. Tap the QR Code circle button at the top of the Home screen
  2. Your QR code appears full-screen for easy scanning

From the Menu​

  1. Tap the Menu tab
  2. Tap QR Code at the top of the Profile section
  3. Your QR code displays with your PIN backup code

Understanding Your QR Code​

What's in the QR Code​

Your QR code contains:

  • Your gym's identifier
  • Your unique member ID

This information is encoded securely so only your gym's scanner can read it.

PIN Code Backup​

Below your QR code, you'll see a PIN code. This is your backup check-in method if:

  • The QR scanner isn't working
  • Your phone screen is cracked or dim
  • The scanner can't read your code

Simply tell the staff your PIN code for manual check-in.

QR code screen with PIN

Check-In Methods​

QR Code Scan (Primary)​

  1. Open the app before arriving at the gym
  2. Navigate to your QR code screen
  3. Hold your phone up to the scanner
  4. Wait for the confirmation beep or message
  5. You're checked in!

Tips for successful scanning:

  • Increase screen brightness
  • Hold phone steady, about 6 inches from scanner
  • Ensure the entire QR code is visible
  • Clean your screen if needed

PIN Code (Backup)​

If QR scanning isn't working:

  1. Tell the front desk staff your PIN code
  2. They'll enter it in the system
  3. You're checked in manually

Staff-Assisted Check-In​

Staff can check you in directly:

  1. Give your name or show ID
  2. Staff finds your profile in the system
  3. They mark your attendance manually

What Happens When You Check In​

Check-In Validation​

The system verifies:

CheckWhat Happens
Active MembershipConfirms you have a valid membership
Access RightsChecks if your plan includes current time/day access
Class BookingLinks check-in to your reserved class (if applicable)
Attendance LimitVerifies you haven't exceeded visit limits

Successful Check-In​

When check-in succeeds:

  • You hear a confirmation sound
  • The screen shows a green checkmark
  • Your visit is recorded in the system
  • If you have a class reservation, attendance is marked

Successful check-in

Check-In Issues​

If check-in fails, you may see:

IssueMeaningWhat to Do
No Active MembershipYour plan expired or isn't activeSpeak to staff about renewing
Outside Access HoursYour plan doesn't cover this timeCheck your membership access times
Visit Limit ReachedYou've used all visits for the periodWait for next billing period or upgrade
Already Checked InYou already checked in todayNo action needed

Viewing Your Attendance History​

Accessing Attendance History​

  1. Tap the Menu tab
  2. Tap Attendances in the Profile section
  3. View your complete check-in history

Understanding the Attendance Screen​

Date Filter​

At the top, you'll find date pickers:

  • From: Start date for the history view
  • To: End date (defaults to today)

By default, the screen shows the last 30 days of activity.

Attendance List​

Your check-ins are grouped by date, showing:

  • Date heading (e.g., "Monday 15 January 2024")
  • Individual check-in entries below each date

Each entry displays:

  • Check-in time
  • Type of attendance (open gym, class, appointment)
  • Class or appointment name (if applicable)

Attendance history

Filtering Attendance​

To view a specific period:

  1. Tap the From date field
  2. Select your start date
  3. Tap the To date field
  4. Select your end date
  5. The list updates automatically

Attendance Details​

Tap any attendance entry to see more details:

FieldDescription
Check-in TimeWhen you arrived
Check-out TimeWhen you left (if tracked)
DurationHow long you stayed
TypeOpen gym, class, or appointment
ActivitySpecific class or session name

Attendance detail

Multiple Memberships​

If you have multiple active memberships:

Check-In Selection​

When you check in, the system may:

  • Automatically select the appropriate membership
  • Ask you to choose which membership to use

Viewing by Membership​

Your attendance history shows which membership was used for each visit.

Troubleshooting​

QR Code Not Scanning​

Screen too dim:

  • Increase brightness to maximum
  • Turn off auto-brightness temporarily
  • Move away from direct sunlight

Code not visible:

  • Clean your phone screen
  • Remove screen protector bubbles
  • Try a different angle

Scanner issues:

  • Ask staff to restart the scanner
  • Use PIN code as backup
  • Request manual check-in

Missing Attendance Records​

If a visit doesn't appear in your history:

  • Pull down to refresh the screen
  • Check the date filter range
  • The visit may not have been recorded properly
  • Contact the front desk to verify

Can't Access QR Code​

If the QR code screen won't load:

  • Check your internet connection
  • Close and reopen the app
  • Log out and log back in
  • Update to the latest app version

Tips for Smooth Check-Ins​

Before You Arrive​

  1. Open the app early - Load your QR code before you get to the gym
  2. Check brightness - Set screen brightness high
  3. Have PIN ready - Remember your backup PIN

At the Gym​

  1. Show full QR code - Don't let the scanner see only part of it
  2. Hold steady - Keep your phone still while scanning
  3. Wait for confirmation - Don't walk away until you hear/see the confirmation

Track Your Progress​

  1. Review weekly - Check your attendance patterns
  2. Set goals - Aim for consistent visit frequency
  3. Monitor trends - See how your attendance changes over time