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Take bookings from Wellhub

Your classes in the Wellhub app, Wellhub members' bookings on your schedule, and every visit validated so you're paid.

Wellhub (formerly Gympass) sells access to gyms and studios to employees of many companies. If your business is a Wellhub partner, connecting it means your classes appear in the Wellhub app, Wellhub members' bookings land on your schedule, and each visit is validated with Wellhub so you're paid for it.

Before you start​

  • Your business is on the Starter plan or above, and you have the Settings permission. The Owner and Managers have it.
  • With Wellhub, outside Finegym: your business is a Wellhub partner, and your Wellhub contact has enabled the Finegym integration for it (they call it the booking and check-in API). Have your Gym ID from the Wellhub partner portal ready.

Connect Wellhub and share your classes​

  1. Open Integrations and click Connect next to Wellhub.

    The Wellhub row on the Integrations page, with Connect marked

  2. Enter your Wellhub Gym ID and click Connect.

  3. If your business sells more than one product on Wellhub, choose the Wellhub product your classes belong to. Nothing is published until you do.

  4. Under Classes on Wellhub, switch on Share for each class type Wellhub members may book.

What happens next​

  • Within a few minutes, every class of a shared type in the next two weeks is in the Wellhub app, with its spots left. New, changed and deleted classes follow on their own; Publish now sends them straight away. A class on a day you're closed can't be booked there.
  • A Wellhub member's booking appears on the class like any other, marked Wellhub, and takes a spot. On their first booking they're added to your members, with their Wellhub ID. They need no membership: Wellhub pays for the visit.
  • When the class is full, its booking window is closed or you're closed that day, Wellhub tells the member the booking was declined. There's no waitlist on Wellhub.
  • Getting paid: with Validate Wellhub check-ins automatically on (the default), the moment the member checks in on the Wellhub app, Finegym validates the visit and marks them present. Switched off, the visit is validated when staff mark them present on the class.
  • Recent Wellhub bookings at the bottom of the page shows each one's status: Booked, Checked in on Wellhub, Validated, Canceled, Late canceled or Error, with the reason.

Good to know​

  • Your own members on Wellhub are matched by email. If the emails differ, enter their Wellhub ID (shown in their Wellhub app) on their profile, so their bookings land on the right person.
  • A Gym ID can be connected to one Finegym business only.
  • If the page reads "Wellhub is not available on this server yet. Contact Finegym support.", write to support@finegym.io.
  • Disconnect takes your classes out of the Wellhub app. Bookings already made stay in Finegym, and you can connect again later with the same Gym ID.
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