A member can't sign inWhy a member can't sign in to the Finegym member app or your website, and how to send them a new setup link or set a password for them.
A member didn't get an emailWhy a member didn't receive an email from your business in Finegym, how to see what was sent, and how to send it again.
A member can't book a classWhy a member can't book a class in the Finegym app or on your website, the message they see, and what to change.
A member can't check inWhy a member can't check in at the front desk, at the kiosk or to a booked class in Finegym, the message you see, and what to change.
A member's card payment was declinedWhat Finegym does when a member's saved card is declined for a membership payment, what the member sees, and how to collect the payment.
A member can't buy a plan onlineWhy a membership plan is missing or can't be bought in the Finegym member app, on your website or at the kiosk, and what to change.
A discount isn't offered on an invoiceWhy a discount is missing from an invoice's discount list in Finegym, or is refused when you save it, and how to fix the discount or the invoice.
I can't delete a class typeWhy Finegym offers Archive instead of Delete for a class type, why archiving is refused, and how to clear its upcoming classes first.
Times or dates look wrongWhy class times, check-ins or payments in Finegym look hours off, and how to check and change your business's time zone.
I can't find a page or buttonWhy a staff member doesn't see a page, menu item or button in Finegym, and who can give them access.
The kiosk doesn't recognize a member's PINWhy Finegym's front desk mode says it doesn't recognize a member's PIN, where members and staff find the PIN, and how to fix the kiosk's sign-in.