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Gym Dashboard & KPI Tracking

Understand the numbers on your dashboard at a glance.

Your Finegym dashboard gives you a real-time snapshot of business health. Use it daily to monitor key performance indicators and spot trends early.

Home Dashboard​

Location: Dashboard (Home)

The dashboard displays at-a-glance widgets when you log in:

Finegym dashboard showing sales, visits, new users, and upcoming timetable

KPI Cards​

  • Total sales — Payments received, compared to last week
  • Visits — Check-in count compared to last week
  • New users — New members joined compared to last week
  • Reservations — Booking count compared to last week

Each card shows the current value and a percentage change from the previous week.

Additional Widgets​

  • Upcoming timetable — Classes and appointments in the next 2 days
  • At-risk members — Members who haven't checked in within your configured inactivity threshold (see General Settings to configure)
  • Recent activity — The latest actions across your gym (member signups, payments, bookings, etc.). See Activity Log for the full log.
  • Upcoming birthdays — Members with birthdays in the next 30 days
  • Open Invoices — Unpaid invoices awaiting payment

Key Performance Indicators​

Member KPIs​

  • New users — New members joined (Dashboard / Reports → Member Signups)
  • Churn Rate — Membership cancellation rate (Reports → Member Signups)

Revenue KPIs​

  • Total sales — Payments received, before refunds and including tax (Dashboard / Reports → Sales)
  • Net Revenue (after taxes) — Earnings after refunds and tax (Reports → Transactions)
  • Expected Revenue — Projected recurring income (Reports → Sales)

Operations KPIs​

  • Visits — Facility usage (Dashboard / Reports → User Visits)
  • Reservations — Booking count (Dashboard / Reports → Reservations)

Building a Review Routine​

Daily (2 minutes)​

Glance at the dashboard:

  • Today's check-ins vs. average
  • Any open invoices
  • Today's class schedule

Weekly (10 minutes)​

Review trends:

  • Attendance patterns — are certain days dropping?
  • Class fill rates — which classes are consistently full or empty?
  • Cancellation rates — any spike in cancellations?

Monthly (30 minutes)​

Deep dive:

  • Revenue growth — up, down, or flat?
  • Member churn — who's leaving and why?
  • Referral sources — which channels drive new members?
  • Compare to previous month and same month last year

Quarterly (1 hour)​

Strategic review:

  • Net member growth trend over 3 months
  • Revenue trajectory
  • Class schedule optimization opportunities
  • Pricing review based on demand data

Acting on Your Data​

Revenue Declining​

  • Check churn rate — are you losing members?
  • Review pricing — is it competitive?
  • Check failed payments — are cards expiring?
  • Look at referral sources — is acquisition slowing?

Low Attendance​

  • Optimize class schedule based on peak hours
  • Remove underperforming class times
  • Add capacity to popular time slots
  • Send reminders to reduce no-shows

High Churn​

  • Survey departing members
  • Review the first 30 days experience
  • Check if pricing aligns with value
  • Consider loyalty perks for long-term members

High No-Show Rate​

  • Tighten late cancellation policies
  • Enable waitlists for popular classes
  • Send class reminders via SMS/push notifications
  • Consider limiting advance booking window

Troubleshooting​

Dashboard Not Updating​

  • Refresh the page
  • Check your internet connection
  • Data may have a brief processing delay

Metrics Seem Wrong​

  • Verify the date range and filters
  • Check for pending vs. completed transactions
  • Consider timezone differences between you and the system
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