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Payments & Transactions

Process payments via card or cash and manage transaction records.

Payments​

Payment Methods​

  • Cash — Manual recording, no processing fee
  • Card — Stripe processing, fees apply

Automatic Payments (Stripe)​

For card payments:

  • Member enters card details
  • Stripe processes payment
  • Transaction recorded automatically
  • Invoice marked as Paid

Recurring Payments​

Membership subscriptions are billed automatically:

  • Stripe charges saved payment method
  • Invoice generated
  • Transaction recorded
  • Member notified

Transactions​

Transactions are individual payment records.

Viewing Transactions​

Location: Reports → Transactions

See all financial transactions:

Gym transaction list showing payment records with date, type, amount, and method

  • Invoice — Related invoice number
  • Amount — Transaction amount
  • Created at — Transaction date/time
  • Method — Cash, Card, etc.
  • Action — Payment or Refund
  • Source — Membership, Product, Appointment
  • Created by — Staff who processed the transaction

Exporting Transactions​

Download transaction records:

  1. Set your filters
  2. Click CSV or PDF to download in your preferred format
tip

For Stripe setup and card payment details, see Bank Connection.

Best Practices​

Payment Processing​

  • Encourage card payments for efficiency
  • Record cash payments immediately
  • Verify amounts before confirming
  • Issue receipts to customers

Troubleshooting​

Transaction Missing​

Look for:

  • Correct date range in filter
  • Transaction might be on different invoice
  • Check if payment was voided

Transaction Dates Appear Wrong​

If transaction dates or times look shifted by several hours, your device's timezone is likely misconfigured. See Dates and Times Appear Incorrect for how to fix this.

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