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Delete your account

Remove your account at a business yourself, once you have no membership, bookings or unpaid invoices left there.

You can delete your account at a business yourself. It can't be undone.

Before you start​

The account can't be deleted while you still have, at that business:

  • An active membership. Cancel it and wait until it ends, or ask the business to end it: see Your memberships.
  • Upcoming bookings. Cancel them first.
  • Unpaid invoices. Pay them: see Pay an invoice.

On the website​

  1. Open Account, then Profile in the account menu.

  2. At the bottom, under Delete account, tap Delete account.

  3. Enter your Password and tap Delete account.

    The Delete account dialog, with Password and Delete account marked

In the app​

  1. Tap Menu, then Account settings.
  2. Under Danger zone, tap Delete account.
  3. Enter your Password and tap Delete Account.

What happens next​

  • You're signed out, and your email and password no longer sign in at this business, in the app or on its website.
  • Your profile is removed. Records the business has to keep, such as invoices, payments and the documents you signed, stay with the business without your account.
  • An account you have at another business isn't touched.

Good to know​

  • Refused? The message says which of the three things above is left.
  • Only want fewer emails? Turn off texts and marketing instead: see Profile and notifications.
  • Coming back later? You'd create a new account, without your old bookings and visits.
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