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Advanced Membership Plan Settings

Fine-tune access, limits, and cancellation rules.

Fine-tune your membership plans with time window restrictions, usage limits, class and appointment restrictions, commitment periods, and cancellation policies.

Time Window Restrictions​

Limit when members can check in:

  1. Enable Restrict Time Window
  2. Set Start Time (e.g., 06:00)
  3. Set End Time (e.g., 14:00)

Configure gym membership time windows for off-peak or peak access

Use cases:

  • Off-peak memberships (cheaper rates for non-busy hours)
  • Morning-only or evening-only passes
  • Seniors programs during specific hours

Usage Limits​

Control how often members can use their membership within a time period:

  1. Toggle on Enable usage limits for this plan
  2. Set Maximum usages allowed (e.g., 4)
  3. Choose Reset period:
    • Per billing cycle - Resets when membership renews
    • Weekly (every 7 days) - Resets every 7 days
    • Monthly (calendar month) - Resets each calendar month

Set visit usage limits per week or month for gym memberships

Example: 4x per week membership

  • Enable usage limits for this plan: Yes
  • Maximum usages allowed: 4
  • Reset period: Weekly (every 7 days)

Class Type Restrictions​

Control which classes members can attend:

  • All class types — Access to all classes
  • Certain class types — Select specific class types
  • Do not allow classes — No class access (gym-only membership)

When "Certain class types" is selected, search and add the allowed class types.

Restrict gym membership to specific class types like yoga or HIIT

Appointment Type Restrictions​

Control which appointment types members can book:

  • All appointment types — Can book any appointment
  • Certain appointment types — Select specific appointment types
  • Do not allow appointments — No appointment access

Ignore No-Shows​

When enabled, reservations marked as "No-Show" won't count against the member's check-in allowance. This is useful for:

  • Punchcard plans where you don't want to penalize missed bookings
  • Plans with strict usage limits

Commitment & Cancellation (Recurring Plans Only)​

Setting a Commitment Period​

Require members to commit for a minimum period:

  1. Toggle on Does this plan include a required commitment duration?
  2. Set Commitment length (in billing cycles)
  3. Choose After the commitment:
    • Expire the plan and do not bill again - Plan ends and billing stops
    • Continue period to period until cancelled - Continues billing until cancelled

Set minimum commitment period for recurring gym memberships

Example: 12-month commitment

  • Does this plan include a required commitment duration?: Yes
  • Commitment length: 12
  • After the commitment: Continue period to period until cancelled (month-to-month after)
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Commitment settings cannot be changed after the plan is created.

Cancellation Policy​

If the plan continues after commitment (or has no commitment), choose a cancellation policy:

  • Cancellations allowed only by staff via the admin panel — Only staff can cancel
  • Allow members to cancel anytime, no advance notice required — Members can cancel anytime, effective immediately
  • Require members to cancel within a minimum notice period — Members must cancel X days before next billing

When the minimum notice option is selected, set the Minimum notice period (days).

Configure gym membership cancellation policy and notice period

Other Settings​

Visibility​

  • Show on member app — Plan visible in mobile app for purchase

Disable this for:

  • Internal/staff-only plans
  • Plans being phased out
  • Plans only sold in-person

Family Sharing​

  • Shareable with family — One member buys the plan and the people in their family train on it too

Everyone in the holder's family can check in and book on the membership, and they all draw on the same usage limit. Any plan type can be shared. See Family Memberships & Dependents for how families are set up.

Purchase Limits​

  • One per customer — Members can only purchase this plan once
  • Limit quantity — Stop selling after a set number sold

One per customer is ideal for:

  • Trial memberships
  • Introductory offers
  • New member specials

Limit quantity is useful for:

  • Limited-time promotions
  • Exclusive packages
  • Capped class sizes

Common Plan Examples​

Example 1: Unlimited Monthly Membership​

  • Type — Recurring
  • Name — Unlimited Monthly
  • Charge Amount — $99
  • Recurring Interval — 1 Month
  • Billing Day — Purchase Date
  • Class Restrictions — All class types
  • Show on Member App — Yes

Example 2: 10-Class Punchcard​

  • Type — Punchcard
  • Name — 10-Class Pack
  • Charge Amount — $150
  • Total Usages — 10
  • Punchcard Expires — Yes
  • Expire In — 3 Months
  • One Per Customer — No

Example 3: 3-Month Commitment Plan​

  • Type — Recurring
  • Name — 3-Month Commitment
  • Charge Amount — $79/month
  • Recurring Interval — 1 Month
  • Does this plan include a required commitment duration? — Yes
  • Commitment length — 3
  • After the commitment — Continue period to period until cancelled
  • Cancellation policy — 30-day notice

Example 4: Off-Peak Membership​

  • Type — Recurring
  • Name — Off-Peak Access
  • Charge Amount — $49
  • Recurring Interval — 1 Month
  • Restrict Time Window — Yes
  • Start Time — 06:00
  • End Time — 16:00

Example 5: Limited Visits Membership​

  • Type — Recurring
  • Name — 8 Visits/Month
  • Charge Amount — $69
  • Recurring Interval — 1 Month
  • Enable usage limits for this plan — Yes
  • Maximum usages allowed — 8
  • Reset period — Monthly (calendar month)

Best Practices​

Naming Conventions​

Use clear, descriptive names:

  • ✅ "Unlimited Monthly"
  • ✅ "10-Class Pack (3 Month Expiry)"
  • ❌ "Plan A"
  • ❌ "Membership 1"

Pricing Strategy​

Consider offering:

  • A low-commitment trial or day pass
  • A mid-tier option with some limits
  • An unlimited premium option
  • Annual discounts for longer commitments

Managing Changes​

Editing locked fields (billing interval, commitment period, billing day) is not possible on recurring plans after creation. In this case:

  1. Create a new plan with the desired settings
  2. Archive the old plan to stop new signups
  3. Existing members stay on their original plan terms
  4. Assign new members to the new plan
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